Who are we?
‍Welcome to Chekkit! Chekkit is customer interaction and reputation management software! We give customers the tools to better communicate with their customers. Our mission is to build software that is easy to use and affordable for everyday business owners, and build a great team of people to work with and support our customers!

What is the opportunity?
In this role you will champion customer support by providing exceptional customer service to our clients as they will interact with us in very different ways; whether it is by phone, email, chat, video, or mobile.

This role will be enticing to people who thrive in a fast-paced goal-orientated team environment, love working with people, and have the flexibility to work on a schedule designed to meet our client’s needs.

If you are passionate about delivering exceptional customer service, providing solutions for clients’ needs, want to contribute to Chekkit’s customer success strategies, and collaborate with internal leaders from multiple departments to deliver consistently excellent customer experiences, then this role is for you!

What will you do?
‍Provide professional, responsive customer service to incoming client calls, emails, live chat, etc. You will deliver effective root cause analysis, problem diagnosis, and solution recommendation that matches the client's level of technical expertise.

Focus on helping clients by responding empathetically to a variety of questions, resolving client concerns at the first point of contact, and engaging with our development team for assistance when needed.
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Provide training of our software via Zoom to customers, ensuring they understand the depths of our software, the daily use best practices for workflow efficiency, and take a consultative approach in helping clients overcome issues and achieve goals.

Deliver Chekkit’s retention strategy which includes weekly, monthly, and yearly follow-ups with current customers to ensure they are using the software to the maximum of its ability.